Order Cancellation Policy
At Quantum Wellness Clinic, we want to ensure that your shopping experience is as convenient and satisfying as possible. We understand that circumstances may change, and you may need to cancel your order. Please take a moment to review our cancellation policy to understand the terms and process for canceling an order.
Order Cancellation Timeline
You may request to cancel your order within 1 hour of placing it, or until the order has entered the processing and shipping stages, whichever comes first. After this timeframe or once processing has commenced, cancellation requests will not be accommodated.
Cancellation Procedure
To cancel your order, please follow these steps:
Log in to your account on our website.
Navigate to the "Order History" section.
Find the order you wish to cancel and click on the "Cancel Order" button.
Follow the prompts to confirm the cancellation.
Cancellation Eligibility
Orders that have entered the processing or shipping stages will not be eligible for cancellation. In such cases, please refer to our Return Policy.
Refund for Canceled Orders
If your order is successfully canceled within the specified timeline and before processing and shipment have commenced, you will receive a full refund of the purchase amount to the original payment method used during checkout.
Payment Refund Timeframe
Refunds for canceled orders will be initiated within 2 business days of confirming the cancellation. The exact time it takes for the refund to reflect in your account may vary based on your payment method and financial institution.
Exceptions
Certain products or orders, such as special promotions or sale items, may not be eligible for cancellation. Please refer to the product page or promotional terms for specific cancellation eligibility.
Contact Customer Support
If you experience any issues while attempting to cancel your order or have questions about the cancellation policy, please don't hesitate to contact our customer support team. We're here to assist you.
Changes to the Cancellation Policy
We reserve the right to modify or update our cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the cancellation policy periodically.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to our Cancellation Policy.
If you have any concerns or inquiries about our cancellation policy, please contact our customer support for further assistance.
Last Updated: 19 August 2023