Return Policy

Thank you for shopping with us at Quantum Wellness Clinic.  We strive to provide you with the best shopping experience and high-quality products. Our return policy is designed to ensure your satisfaction while maintaining fairness and transparency.  Please review the following details regarding our return policy:

  1. Eligibility for Returns:

    • Refunds are applicable in the following cases:

      • The goods you received are defective, damaged, or not as described.

      • You did not receive the ordered items.

        Please note that for the health and safety of our customers, all sales of vitamins, minerals and all other supplements are final and not eligible for return or exchange. This policy is in place to ensure that all the products we sell meet the highest standards of quality and safety. Once these items leave our distribution facility, we cannot guarantee their purity and integrity if returned, which is crucial for supplements intended for ingestion. We appreciate your understanding and encourage you to contact our customer service team if you have any questions or concerns before making your purchase.

  2. Initiating a Return:

    • To initiate a return, please contact our customer support within 7 days from the date of delivery.

    • Provide your order number, a detailed description of the issue, and any relevant photos as proof of the defect or damage.

  3. Return Process:

    • Our customer support team will review your request and may request additional information.

    • Once the return is approved, we will provide you with instructions on how to return the item.

    • The item must be returned in its original condition and packaging, unless it's a case of non-receipt.

    • We recommend using a trackable shipping method for returns.

  4. Inspection and Refund:

    • Upon receiving the returned item, our team will inspect it to verify the defect or damage.

    • If the item is confirmed to be defective, damaged, or not as described, we will process your refund.

    • If the item is confirmed to be lost in transit (non-receipt), we will process a refund or resend the item, depending on your preference.

  5. Refund Options:

    • Refunds will be issued to the original payment method used for the purchase.

    • Depending on your payment provider, it may take 7-10 days for the refund to be reflected in your account.

  6. Non-Refundable Items:

    • In addition to the above, certain items may not be eligible for refunds due to hygiene or safety reasons. Such items will be clearly marked on the product page.

  7. Contact Information:

    • For any questions or concerns about our return policy or to initiate a return, please contact our customer support team at hello@quantumwellnessclinic.com.au.

This return policy is subject to change without prior notice. It is your responsibility to review the policy before making a purchase. We value your trust and will do our best to ensure your satisfaction with your shopping experience at Quantum Wellness Clinic.